skip to main text

1300

Cause

Paper is jammed in the paper output slot / top feed / manual feed tray.

What to Do

Remove the jammed paper according to the paper source.

If the paper loaded in the top feed is jammed:

  1. Slowly pull out paper, either from paper output slot or from top feed, whichever is easier.

    Hold the paper with both hands, and pull it out slowly so as not to tear it.

    Note

    • If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
    • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.
    • If the paper tears and you cannot remove the jammed paper from the paper output slot or the top feed, remove the paper from inside the printer.

  2. Reload paper and press the printer's OK button.

    The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

    If you turned off the printer in step 1, the print data that was sent to the printer is erased. Redo the printing.

    Note

    • When reloading the paper, make sure you are using suitable paper and loading it correctly. Also, make sure that the paper in the top feed is not resting against a wall or any other obstacle. If the paper is touching a wall, this may prevent the paper from being fed into the printer correctly.
    • We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.

If the paper loaded in the manual feed tray is jammed:

  1. Press Paper Jam Clearing button and set manual feed tray to paper jam clearing position.

  2. Slowly pull out paper, either from paper output slot or from manual feed tray, whichever is easier.

    Hold the paper with both hands, and pull it out slowly so as not to tear it.

    Note

    • If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
    • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the printer's Stop button to stop the printing before you turn off the printer.
    • If the paper tears and you cannot remove the jammed paper from the paper output slot or the manual feed tray, remove the paper from inside the printer.

  3. Return manual feed tray to original position.

  4. Reload paper and press the printer's OK button.

    The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam.

    If you turned off the printer in step 2, the print data that was sent to the printer is erased. Redo the printing.

    Note

    • When reloading the paper, make sure you are using suitable paper and loading it correctly. Also, make sure that the paper in the top feed is not resting against a wall or any other obstacle. If the paper is touching a wall, this may prevent the paper from being fed into the printer correctly.

If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.